Returns & Refunds
Effective Date: January 2026
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Thank you for purchasing from wheatinchaff.com. We want you to be satisfied with your purchase. Please review our returns and refunds policy below.
1. Physical Products (Books)
Eligibility for Returns
We accept returns of physical books within 30 days of delivery, provided the book is in its original, unused condition—free from markings, damage, or signs of wear. Books must be returned in their original packaging or equivalent protective packaging.
How to Initiate a Return
To initiate a return, please contact us at [INSERT EMAIL ADDRESS] with your order number and the reason for your return. We will respond within 2 business days with return instructions, including the return shipping address.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or in error. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.
Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 7–10 business days. Please note that it may take additional time for your bank or payment provider to post the refund to your account.
2. Damaged or Defective Items
If your book arrives damaged or defective, please contact us within 7 days of delivery at [INSERT EMAIL ADDRESS] with photos of the damage. We will arrange a replacement or full refund at no additional cost to you, including return shipping.
3. Digital Products
Due to the nature of digital products, all sales of digital downloads (e-books, audio files, and other digital content) are final. We do not offer refunds on digital products once the download link has been accessed. If you experience technical issues with a digital download, please contact us and we will work to resolve the issue promptly.
4. Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have not yet shipped can typically be canceled and fully refunded. Once an order has shipped, it is subject to our standard return policy.
5. Exchanges
We do not offer direct exchanges at this time. If you would like a different product, please return the original item for a refund and place a new order.
6. Late or Missing Refunds
If you haven’t received a refund within the expected time frame, first check your bank or payment account. Then contact your bank or credit card company, as processing times can vary. If you have done both and still have not received your refund, please contact us at [INSERT EMAIL ADDRESS].
7. Contact Us
For all return and refund inquiries, please reach out to us via email (michelelondon@wheatinchaff.com) or via form submission.
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